CUSTOMER INFO - DJAAFAR, premium lifestyle accessories

Terms and Conditions & Privacy Policy

1- Terms and Conditions

YOUR AGREEMENT

By selecting “I Agree” below, you agree to these Terms and Conditions, including the djaafar.com Privacy Policy which is implicitly incorporated in these Terms and Conditions. Access to the djaafar.com website is only authorised if you agree to abide by all applicable laws and to these Terms and Conditions. Please read these Terms and Conditions carefully. If you do not agree to these Terms and Conditions, you will not be able to access products through the djaafar.com website. These Terms and Conditions constitute a binding agreement between djaafar.com and you and govern your use of the Website. These Terms and Conditions may be updated or modified by djaafar.com from time to time without notice to you. By selecting “I Agree” below, you agree to be bound by any amendment to these Terms and Conditions from the date any such amendment is published on the djaafar.com website.

WARRANTIES

Warranty on DJAAFAR, FSP and EV goods is valid for 12 months from the date of payment. It applies to faulty goods and manufacturing and excludes wear and tear mishandling etc. we offer exchange or repair the item where possible. Otherwise a credit note will be placed on the customer’s account on receipt of the faulty item by DJAAFAR. Cost of return is the responsibility of the customer. No full refund of payment will be entered into.

Warranty for Cerruti 1881, Jean Louis Scherrer, Charles Jourdan, Ungaro and Smalto is valid for 24 months from the date of payment. The product warranty covers only faulty goods and manufacturing. Otherwise a credit note will be placed on the customer’s account on receipt of the faulty item by DJAAFAR. Cost of return is the responsibility of the customer. No full refund of payment will be entered into.

Online Shop Terms and Conditions

1 / ONLINE STORE RETAIL CUSTOMERS

1-1/ RETAIL CUSTOMERS WITHIN AUSTRALIA

1-1-1/ DJAAFAR, EV_cloths and Accessoires, FSP Collection

- Pricing

All prices displayed in our online store are in AUD and inclusive of GST. Shipping cost to your delivery address within Australia is additional and calculated at the checkout

- Minimum Order Quantities

There are no minimum order quantities for retail customers within Australia

- Placing an order

We recommend the use of our online store. For customers not wanting to use this facility you are able to contact one of our retailers (see store locator) or contact us directly via email at sales@djaafar.com

- Payments

A full payment is required to finalise your order at checkout. This will also include GST and shipping cost. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Our secured payment is done through Eway.

- Shipping

- Lead Times for Forward Orders

If the item you have selected is not in stock we will receive a request and will get back to you with more information about availability, lead time and deposits terms. A 50% deposit in required to process and secure your order.

1-1-2/ Cerruti 1881, Jean Louis Scherrer, Charles Jourdan, Ungaro and Smalto

All of the above listed brands cannot be sold directly to retail customers through our website. Please refer to the STORE LOCATOR section to view your nearest retailer. Alternatively contact us at sales@djaafar.com

1-2 / CUSTOMERS OUTSIDE OF AUSTRALIA

1-2-1/ DJAAFAR, EV_cloths and Accessoires, FSP Collection

- Pricing

All prices displayed in our online store are in AUD and inclusive of GST. 10% GST will not be charged to you as long as these goods are being delivered to an address outside of Australia. Shipping cost is additional and calculated at the checkout

- Minimum Order Quantities

There are no minimum order quantities for retail customers outside of Australia.

- Placing an Order

We recommend the use of our online store. For customers not wanting to use this facility you are able to contact one of our retailers near you (see store locator) or contact us directly via email at sales@djaafar.com

- Payments

A full payment is required to finalise your order at checkout. This will exclude 10% GST and include shipping cost. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Our secured payment is done through Eway.

- Shipping

Shipping is calculated at checkout before your payment. Depending on the service you require and the amount of items ordered we will always try to give you a competitive rate to ship the goods to you. Please keep in mind that rates vary from country and that sometimes it might take few days to have the goods delivered to you. Please also be aware that it is your responsibility and obligation to deal with customs when you import goods into your country. Depending where you live a VAT or GST tax might apply to receive the goods.

2 – ONLINE STORE WHOLESALE CUSTOMRS (DJAAFAR distribution)

2-1/ WHOLESALE CUSTOMERS WITHIN AUSTRALIA

2-1-1/ DJAAFAR, EV_cloths and Accessoires, FSP Collection

- Pricing

All prices displayed on our online store are in AUD and inclusive of GST. Shipping cost from our suppliers is included in our pricing, however delivery to your address within Australia is additional and calculated prior to balance payment prior to delivery.

- Minimum Order Quantities

The minimum order value is $1500 ex GST. Your order can be a combination of products of any of our 8 represented brands. If your order consist of DJAAFAR jewelry products only, the minimum order value is $1000 ex GST.

- Placing an Order

We recommend the use of our online store. For customers not wanting to use this facility you are able to contact us directly via email at sales@djaafar.com

- Payments

A full payment is required to finalise your order at checkout. This will also include GST and shipping cost. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Our secured payment is done through Eway.

Alternatively you are able to settle your payment by direct deposit. Please contact sales@djaafar.com for details.

- Shipping

- Lead Times for Forward Orders

2-1-2 / CERRUTI 1881, SMALTO, UNGARO, CHARLES JOURDAND, JEAN LOUIS SCHERRER

- Pricing

Due to binding contractual reasons we are unable to display prices of these brands online. All prices quoted are in AUD and inclusive of GST. Shipping costs and custom duties to Australia are included in our pricing, however delivery to your address within Australia is additional and calculated prior to the balance payment and delivery.

- Minimum Order Quantities

The minimum order value is $1500 ex GST. Your order can be a combination of products of any of our 8 represented brands.

- Placing an Order

We recommend the use of our online store. Please go to the DISTRIBUTION section of our website and follow the instructions. Please note that not all products are available for retail sale. Please refer to the product info page, online, to see if this item is marked with the note “retail YES” or “retail NO”

To browse through the collections, please go to search products and make your selection.

To be able to process your order, please fill out the form at the check out page with your full company details. We will then contact you as soon as possible with a quote. For customers not wanting to use this facility you are able to contact us directly via email at sales@djaafar.com

Please note that quotes are valid for 30 days. However mentioned lead times are subject to change any time as long as your order has not been placed. A 50% deposit is required to place and secure your order.

- Payments

A 50% deposit is required to place and secure your order. Full payment before delivery. Delivery charges within Australia are to be added to your invoice before delivery.

We accept direct deposits, VISA, MASTERCARD and AMERICAN EXPRESS. Our secured payment is done through Eway and/or BANKWEST

- Shipping

Depending on the service you require and the amount of items ordered we will always try to give you a competitive rate to ship the goods to you within Australia.

- Lead Times

Please note that all products of the selected brands are forward order only. Our lead times vary from four to twelve weeks depending on the availability of the products from our suppliers. We will advise the lead times in our quote. Please note that lead times are subject to change as long as your order has not been placed and secured with a 50% deposit. DJAAFAR Pty Ltd is not liable for delays in cases of events over which DJAAFAR could not be reasonably expected to foresee, or over which they cannot be reasonably expected to be able to exert influence to mitigate the effects of such events. These events include but are not exclusive to strike, natural disaster, or illegal or misleading actions taken by other companies.

2-2/ WHOLESALE CUSTOMERS OUTSIDE OF AUSTRALIA

2-2-1/ DJAAFAR

- Pricing

All prices displayed in our online store are in AUD. 10% GST will not be charged to you as long as these goods are delivered to an address outside of Australia. Shipping cost is additional and calculated at the checkout

- Minimum Order Quantities

The minimum order value is $1500 ex GST. Your order can be a combination of any products of the DJAAFAR range. If your order consist of DJAAFAR jewelry products only, the minimum order value is $1000 ex GST.

- Placing an Order

We recommend the use of our online store. For customers not wanting to use this facility you are able to contact us directly via email at sales@djaafar.com

- Payments

A full payment is required to finalise your order at checkout. This will exclude GST and include shipping cost. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Our secured payment is done through Eway.

Alternatively you are able to settle your payment by direct deposit. Please contact sales@djaafar.com for details.

- Shipping

Shipping is calculated at checkout before your payment. Depending on the service you require and the amount of items ordered, we will always try to give you a competitive rate to ship the goods to you. Please keep in mind that rates vary from country and that sometimes it might take few days to have the goods delivered. Please also be aware that it is your responsibility and obligation to deal with customs when you import goods into your country. Depending where you live a VAT or GST tax might apply to receive the goods.

-Lead Times

Our lead times vary from four to twelve weeks depending on the availability of the products. We will advise the lead times in our quote. Please note that lead times are subject to change as long as your order has not been placed and secured with a 50% deposit. DJAAFAR Pty Ltd is not liable for delays in cases of events over which DJAAFAR could not be reasonably expected to foresee, or over which they cannot be reasonably expected to be able to exert influence to mitigate the effects of such events. These events include but are not exclusive to strike, natural disaster, or illegal or misleading actions taken by other companies.

2-2-2 / EV_cloths and Accessoires, FSP Collection, CERRUTI 1881, SMALTO, UNGARO, CHARLES JOURDAND, JEAN LOUIS SCHERRER

DJAAFAR Pty Ltd is the distributor of the above listed brands in Australia. If you are a wholesale customer outside of Australia and would like to stock these products please contact us at info@djaafar.com for more information.

EV_cloths and Accessoires, FSP Collection are also available for Pacific region wholesale clients.

3 – ONLINE STORE CORPORATE CUSTOMERS (DJAAFAR corporate gifts)

3-1/ CORPORATE CUSTOMERS WITHIN AUSTRALIA

3-1-1/ DJAAFAR, EV_cloths and Accessoires, FSP Collection

- Pricing

Prices and corporate discounts vary from brand, product and quantities. Please enquire online and we will supply you with a quote.

- Minimum Order Quantities

The minimum order value varies from $600 to $1500 ex GST depending on the type of products you order. Your order can be a combination of products of any of our 8 represented brands. Please contact us at sales@djaafar.com with your enquiry for a custom made quote.

- Placing an Order

Place an enquiry online through our online store. We will supply you with a custom made quote.

- Payments

A full payment is required to finalise your order at checkout. This will include GST and shipping cost within Australia. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Our secured payment is done through Eway.

Alternatively you are able to settle your payment by direct deposit. Please contact sales@djaafar.com for details.

- Shipping

-Lead Times

3-1-2/ CERRUTI 1881, SMALTO, UNGARO , CHARLES JOURDAND, JEAN LOUIS SCHERRER

- Pricing

Due to binding contractual reasons we are unable to display corporate prices of these brands online. All prices quoted are in AUD and inclusive of GST. Shipping costs and custom duties to Australia are included in our pricing, however delivery to your address within Australia is additional and calculated prior to balance payment and delivery.

- Minimum Order Quantities

- Placing an Order

We recommend the use of our online store. Please go to the CORPORATE GIFTS section of our website and follow the instructions. To browse through the collections, please go to search products and make your selection.

To be able to process your order, please fill out the form at the checkout page with your full company details. We will then contact you as soon as possible with a quote. For customers not wanting to use this facility you are able to contact us directly via email at sales@djaafar.com

- Payments

A 50% deposit is required to place and secure your order. Full payment is required before delivery. Delivery charges within Australia are to be added to your invoice before delivery.

We accept direct deposits, VISA, MASTERCARD and AMERICAN EXPRESS. Our secured payment is done through Eway and/or BANKWEST

Alternatively you are able to settle your payment by direct deposit. Please contact sales@djaafar.com for details.

- Shipping

Depending on the service you require and the amount of items ordered we will always try to give you a competitive rate to ship the goods to you within Australia.

- Lead Times

Please note that all products of the selected brands are forward order only. Our lead times vary from four to twelve weeks depending on the availability of the products from our suppliers. We will advise the lead times in our quote. Please note that lead times are subject to change as long as your order has not been placed and secured with a 50% deposit. DJAAFAR Pty Ltd is not liable for delays in cases events over which DJAAFAR could not be reasonably expected to foresee, or over which they cannot be reasonably expected to be able to exert influence to mitigate the effects of such events. These events include but are not exclusive to strike, natural disaster, or illegal or misleading actions taken by other companies.

3-2/ CORPORATE CUSTOMERS OUTSIDE AUSTRALIA

3-2-1/ DJAAFAR, EV_cloths and Accessoires, FSP Collection

- Pricing

Prices and corporate discounts vary from brand, product and quantities. Please place an enquiry online and we will revert to you with a quote. 10% GST will not be charged for goods delivered to an address outside of Australia. Shipping cost is additional and calculated at the checkout

- Minimum Order Quantities

The minimum order value varies from $600 to $1500 ex GST depending on the type of products you order. Your order can be a combination of products of any of our 3 represented brands. Please contact us at sales@djaafar.com with your enquiry for a custom made quote.

- Placing an Order

Place an enquiry online through our online store. We will supply you with a custom made quote.

- Payments

A full payment is required prior to shipping. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Our secured payment is done through Eway or/and BANKWEST.

Alternatively you are able to settle your payment by direct deposit. Please contact sales@djaafar.com for details.

-Shipping

-Lead Times

AMENDMENT OF WEBSITE; TERMS AND CONDITIONS

www.djaafar.com reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the www.djaafar.com website (or any part of the website) with or without notice. www.djaafar.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the website.

2 - PRIVACY POLICY

At DJAAFAR your privacy is our priority. We do collect information from our customers and visitors to our website. We do this for the effective running of our business and to improve your experience when visiting our site. We know that keeping your personal details private is very important and we do this responsibly. We are bound by and comply with the National Privacy Principles as provided in the Federal Privacy Act 1988.

COLLECTING PERSONAL INFORMATION ABOUT YOU

We only collect personal information that is necessary for us to conduct our business as an online provider of goods.

This information will include information that you provide when you place an order for the purchase of a good we supply. We may also collect information such as your email address or phone number if you contact us directly regarding a purchase or an enquiry regarding goods that we supply. We may collect this information in a file specific to you.

The only personal information that we collect about you is information that you supply when you complete an online form when placing an order, or information that you provide to us when you send us an email. Please note, we will record your email address if you send us an email.

We may collect navigational information when you browse the djaafar.com site. This is general information like your domain type, IP service provider, browser type and IP address. This will be presented in the form of overall average use on a daily basis and does not contain personal information about you. We also use a browser feature known as a cookie. There are two types of cookie that we may employ:

SESSION COOKIES - These cookies are only used to let our site know that you are the same person wherever you go on our site during a session. That is, if you place an item in your cart and then proceed to the checkout, this cookie will let us know that it is you that has ordered the product. When you close your browser these cookies are destroyed and no personal information is maintained which might identify you should you then return to the site /scripts/tiny_mce_3/themes/advanced/langs/en.js" type="text/javascript"> .

PERMANENT COOKIES - To enable Djaafar to recognise every time your browser visits our website a cookie is downloaded onto your hard drive. This allows us to recognise your browser every time it visits our site and track pages that you visit when visiting djaafar.com.

We may use this information about you to compile a consumer profile about you which may allow us to tailor-make offers or marketing material which may be of interest to you.

Unfortunately potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible.

To this end the djaafar.com website is designed to only accept orders from web browsers that accept Secure Socket Layer Technology. (SSL) What this does is ensures that all orders placed are securely encrypted and protected, and that you will be unable to inadvertently place an order through an unsecured connection. Djaafar uses eway SSL Certificates.

USE AND DISCLOSURE

Any information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.

As a matter of policy we do not sell or rent any personal information about you to any third party. We will not disclose any information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

SECURING AND STORING YOUR INFORMATION

We are committed to maintain the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or altercation. Personal information may be stored both electronically (on our computer system) and in hard copy form. Firewalls, anti-virus software and email filters as well as passwords protect all our electronic information. Likewise we take all necessary measures to ensure the security of hard-copy information.

ACCESS TO YOUR PERSONAL INFORMATION

Under the Privacy Act 1988 Djaafar is obliged to provide personal information of an individual which has been collected, used or disclosed since 21 December 2001 to that person if they request it. If you have any queries, problems or complaints relating to your privacy, or would like to access your personal information held by Djaafar please contact us at sales@djaafar.com

CHANGES TO OUR POLICY

It may be necessary to revise our privacy policy from time to time or in accordance with the Privacy Act 1988, and the National Privacy Principles. We will notify you about these changes on the Privacy page of our website.